Refund Policy
Cancellations and refunds for DrawSports PRO. Updated 8 September 2026.
1. Who charges you
Subscriptions bought on drawsports.app are processed by Paddle as Merchant of Record. Paddle appears as the seller on your invoice and card statement.
Purchases made inside the app on Apple's App Store. If you subscribed to DrawSports PRO from your iPad through Apple's in-app purchase, Apple is the seller and Apple handles refunds, not us. Request them at reportaproblem.apple.com. This policy covers purchases made on this website only.
2. Yearly subscription
The 1, 3 and 5 licence plans are yearly subscriptions with no free trial. You are charged at purchase and renewed every year unless you cancel before the renewal date.
3. Right of withdrawal
- If you are a consumer in the European Union, you have 14 calendar days from purchase to withdraw, under Directive 2011/83/EU and applicable Spanish law.
- For digital services with immediate access, that right may lapse if at checkout you expressly agreed to immediate performance and acknowledged losing it. What you accepted at checkout then applies.
- Purchases made by an organisation (club, association or company) are not consumer purchases and are not covered by that right.
4. Cancellation
You can cancel renewal at any time from the Paddle customer portal, linked in your purchase email. You keep access until the end of the period already paid for; unused time is not pro-rated.
5. How to request a refund
Write to help@basketouch.com with the email you bought with and the reason. We reply within 5 business days. Approved refunds go back to the original payment method.
6. Technical problems
If the service fails for a reason attributable to us and we cannot fix it, we will consider a full or partial refund even after the period above. Write to us before asking your bank for a chargeback: almost everything is resolved faster by email.
7. Contact
Basketouch Solutions Spain SL · help@basketouch.com